First time using machine and cuts are not going through the materials - Community Support - Glowforge Owners Forum

I have tried cutting a cpl different files included in the project list plus a file of my own. Have used two different sheets of the PG draftwood using the given settings and also manipulating the settings a little bit. My very first rifle cut about half the design cut thru and since then nothing has come close to getting past halfway. Have followed the troubleshooting guide and nothing as made a difference. Hope someone here might have an extra idea of something i am missing.

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